Jorge López
October 5th 2011
John Smith
Dear Mr. Smith,
We have made a mistake with your order which will arrive a week later.
Allow me to apologize for the delay. Our company noticed a mistake had been made once the package had been already sent.
In order to compensate you, we offer you a bargain in the next order, which we assure you will arrive on time.
Please, accept our apologies and assurance that this will not occur again.
Sincerely,
Jorge López
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