Jorge López
October 5th 2011
John Smith
Dear Mr. Smith,
We have just received the order from your company. It arrived two days later which means a delay in our timetables. But, also, it is defective and damaged and have defaults. Furthermore no detailed service bulletin or manual could be found inside.
We are confident you will process our return in the less time possible.
We very much regret the outcome of this commercial relationship.
We look forward to hearing from you.
Sincerely,
Jorge López
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