e-mail

From: hc-jorge@....es
To: "Project team"
Subject: New requirements

Dear group,

I have just received the new specifications for the projec:

-We have to adapt to a new procedure, ISO/9600. 
-We have to produce a feasibility report for the client. 
-We are asked to produce detailed costs.

The client has extended the deadline November 2nd. Come tomorrow at 9:00 to my office to finish with this issue as soon as we can.

See you tomorrow,

Jorge

Letter 6

Jorge López

October 5th 2011

John Smith

Mr. Smith,

We thank your interest in our motherboard.You will find that it will fulfill your business needs.

Our motherboard is very lasting and fits with almost all products in the market even when they are from different makers. This makes it one of the most competitive in computer business.

Please find encloses two complete catalog. One with all the features of the required product and another one with our new products, which might be of your interest.

We look forward to hearing from you.

Sincerely,

Jorge López

Letter 5

Jorge López

October 5th 2011

John Smith

Mr. Smith,

We are very thankful for your circular. We were very much impressed by your products. We are a software company based in Madrid, Spain.

We are looking for a powerful antivirus for a huge computer cloud web and we find in your circular one which fits our needs. More specifically, the YY 2.0. We will be glad if you could send us more information about the product and some kind of catalog including price lists and other products that could interest us.

We look forward to hearing from you.

Sincerely,

Jorge López

Letter 4

Jorge López

October 5th 2011

John Smith

Mr. Smith,

We have received your letter where you complain about our cheque, which did not total the agreed amount.

Allow me to apologize for the incorrect payment but there was a confusion because of the huge number of companies we manage.

Within two days you will receive our cheque for 1.600€.

Please, accept our apologies.

Sincerely,

Jorge López

Letter 3

Jorge López

October 5th 2011

John Smith

Dear Mr. Smith,

We have made a mistake with your order which will arrive a week later.

Allow me to apologize for the delay. Our company noticed a mistake had been made once the package had been already sent.

In order to compensate you, we offer you a bargain in the next order, which we assure you will arrive on time.

Please, accept our apologies and assurance that this will not occur again.

Sincerely,

Jorge López

Letter 2

Jorge López

October 5th 2011

John Smith

Dear Mr. Smith,

We have just received the order from your company. It arrived two days later which means a delay in our timetables. But, also, it is defective and damaged and have defaults. Furthermore no detailed service bulletin or manual could be found inside.

We are confident you will process our return in the less time possible.

We very much regret the outcome of this commercial relationship.

We look forward to hearing from you.

Sincerely,

Jorge López

Letter 1

Jorge López

October 5th 2011

John Smith

Mr. Smith,

We write in order to ask for 50 packages of your product. We will be very thankful if the order could arrive within 15 days.

According to our financial system we need to ask if you could add three copies of the invoices inside.

We look forward to hearing from you.

Sincerely,

Jorge López